Policies

Purchasing from CocoNellyDesigns

The buyer agrees with all shop policies 

  PAYMENT

  • Most major credit cards are accepted and processed through Paypal.
  • If you have an issue with your payment, please contact me.

 DISCRIPTIONS

  • Although we do our best to take accurate pictures, please understand that all monitors and settings vary and colors may be slightly different. We are not responsible for monitor color differences.

 SHIPPING

  • Shipping is FREE!
  • All items will ship within a week of purchase. You will be notified if there are any delays due to weather or unforeseen circumstances.
  • Orders sent via USPS or USPS Priority mail. We are not responsible for any transit delays.
  • We are not responsible for items lost in the mail or rerouted for any reason. Please make sure your address is correct.
  • No International shipping at this time. 

RETURNS / EXCHANGES

  • All returns are handled on a case by case basis. Please contact me within a week of receiving your item if you wish to return or exchange it. I am always happy to resolve any issues you may have with any of my products. My goal is to make you happy with your purchase.
  • Buyer is responsible for return shipping. No refunds are given on shipping costs.
  • Sale items cannot be exchanged or returned. Sale items are final.
  • Only items in NEW and UNWORN condition can be exchanged or returned.
  • Refunds cannot be given on custom work or deposits for custom work.

CARE INSTRUCTIONS

  • I recommend hand-washing in cold water for all items and laying flat to dry. Machine drying may cause damage and/or shrinkage.
  • Wool naturally wicks away dirt and moisture. Some crochet items will not need frequent washing.
  • NEVER put wool in the washing machine. Items will shrink and felt.
  • CocoNellyDesigns is not responsible for items ruined due to improper care.

USING PERSONAL INFORMATION

  • We only use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. YOUR INFORMATION IS ONLY SHARED THROUGHOUT THE COCONELLYDESIGNS NETWORK.